Return & Refund Policy
Welcome to Ageford — we’re dedicated to making your shopping experience as smooth and enjoyable as possible. Below you’ll find our detailed return, refund, and exchange policy.
Return Policy
Return Period:
You have 30 days from the date you receive your order to request a return.
Conditions for Returns:
To be eligible for a return, please ensure that:
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Items are unworn, unwashed, and in their original condition with all tags still attached.
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Items must be returned in their original packaging, without damage.
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Items that do not meet these conditions are unfortunately not eligible for return.
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Discounted (sale) items are excluded from returns and exchanges.
Note on Sale Items:
Products purchased during special promotions, seasonal sales, or clearance events are considered final sale and cannot be returned or exchanged. These items are heavily discounted and offered as part of limited stock clearance — we appreciate your understanding.
How to Request a Return
To request a return:
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Contact us by email at info@ageford.com.
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Include your order number, the item name, and your reason for return.
Return Shipping Costs:
The cost of return shipping is the responsibility of the customer, unless otherwise stated.
Refund Policy
Refund Processing Time:
Once your return is received and inspected, your refund will be processed within 7 business days.
Refund Method:
Refunds will be issued to the original payment method used at checkout, unless otherwise agreed.
Refund Amount:
The refund amount includes only the price of the returned item. Original shipping fees are non-refundable unless the return is due to an error on our part.
Missing Refunds:
If you have not received your refund after 7 business days, please contact us at info@ageford.com for assistance.
Exchange Policy
Exchange Period:
You may request an exchange within 14 days of receiving your order, subject to stock availability.
Conditions for Exchange:
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Items must be unworn, unwashed, and in their original condition with all tags attached.
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Items that do not meet these conditions are not eligible for exchange.
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Sale items are excluded from exchanges.
How to Request an Exchange:
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Contact info@ageford.com with your order number, item details, and the desired size, color, or style.
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Exchanges are subject to availability at the time of your request.
Shipping Costs:
Customers are responsible for both the return shipping cost and the new shipment cost of the exchanged item, unless otherwise stated.
Cancellation Policy
Cancellation Window:
Orders can be cancelled before they have been shipped. Please contact us as soon as possible if you wish to cancel.
How to Cancel an Order:
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Email info@ ageford.com with your order number and the reason for cancellation.
After Shipping:
If your order has already been dispatched, you can still cancel by following our return policy outlined above.
Contact Us
For any questions about returns, refunds, or exchanges, feel free to contact our support team:
📧 info@
ageford.com
